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Shipping Policy

1. Processing Time:

  • Orders are typically processed within 3-7 business days  for most items, (5 - 15 business days for some Home Décor items} after payment confirmation. During peak seasons or promotions, processing times may be slightly longer, but we will do our best to ensure prompt handling of your order.

2. Shipping Methods:

  • We offer standard and expedited shipping options to cater to your needs. The available methods and estimated delivery times will be displayed during checkout. Standard shipping is our default option, but you can also opt for expedited shipping for faster delivery.

3. Shipping Destinations:

  • We ship our products to almost all parts of the globe. Please note that shipping times and fees may vary depending on the destination country. For international shipments, any customs duties or taxes imposed by the receiving country will be the responsibility of the customer.

4. Shipping Costs:

  • Shipping costs are calculated as a flat rate that vary based on the destination country and the selected shipping method. During the checkout process, you will see the applicable shipping fees before finalizing your purchase.

5. Order Tracking:

  • Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package. Please allow up to 48 hours for the tracking information to become available after your order has been shipped.

6. Delivery Time:

  • The delivery time will depend on the shipping method you choose and your location. Estimated delivery times are as follows:

    • Standard Shipping: 10-20 business days 

    • Express/Expedited Shipping: 3-10 business days ​

7. Delayed Shipments:

  • While we make every effort to deliver your order within the estimated time frames, please understand that unforeseen circumstances such as extreme weather conditions, customs delays, or carrier issues may occasionally cause delays. If your shipment is significantly delayed, we will promptly notify you and work diligently to resolve the issue.

8. Delivery Confirmation:

  • For all orders, we require a signature upon delivery to ensure that your package reaches you securely. If you are unavailable to sign for the package, kindly appoint some one to do so on your behalf, else the carrier may leave a delivery notice with instructions for rescheduling or arranging pickup.

9. Order Changes and Address Corrections:

  • If you need to make changes to your order or shipping address, please contact us as soon as possible. We will do our best to accommodate your request, but once the order is shipped, changes may not be possible.

10. Lost or Damaged Packages:

  • In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will initiate an investigation with the carrier and work towards a satisfactory resolution, such as replacement or refund.

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By placing an order with us, you agree to comply with our Shipping Policy and any other terms and conditions outlined on our website. If you have any further questions or need assistance, feel free to contact our customer support team on basilioafrik@gmail.com. Thank you for choosing Basilioafrik for your shopping needs!

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